VISUAL SERVICENOW CIS-CSM CERT EXAM | CIS-CSM TEST GUIDE ONLINE

Visual ServiceNow CIS-CSM Cert Exam | CIS-CSM Test Guide Online

Visual ServiceNow CIS-CSM Cert Exam | CIS-CSM Test Guide Online

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Tags: Visual CIS-CSM Cert Exam, CIS-CSM Test Guide Online, Latest CIS-CSM Exam Discount, Valid CIS-CSM Torrent, CIS-CSM Well Prep

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Who should take the ServiceNow Certified CIS CSM

The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

Exam Topics of ServiceNow Certified CIS CSM

The following are covered in SERVICENOW CIS-CSM Practice Exams and SERVICENOW CIS-CSM practice test:

  • Business Cases / Use Cases
  • Baseline Application Functionality
  • Proven Practices for Implementation
  • Architecture and Security

>> Visual ServiceNow CIS-CSM Cert Exam <<

CIS-CSM Test Guide Online - Latest CIS-CSM Exam Discount

We never boost on the achievements of our CIS-CSM exam questions. There is no single version of level that is suitable for all exam candidates. Because we are all individual creature has unique requirement. But our CIS-CSM training materials are considerate for your preference and convenience. After many years of review, experts boiled their knowledge and experience of the exam down to three versions of CIS-CSM Training Materials. They are all booming CIS-CSM guide dump in today's market.

ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is a highly sought-after certification for professionals in the IT industry. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is designed to validate the skills and knowledge of individuals who specialize in the implementation and management of customer service management solutions using the ServiceNow platform.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q143-Q148):

NEW QUESTION # 143
_____________________ is a role for agents who assists consumers with questions, issues, and problems. This user creates, views, and edits cases and works with consumers to resolve cases. Typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
Options are :

  • A. Agent manager [sn_customerservice_manager]
  • B. Agent [sn_customerservice_agent]
  • C. Customer administrator [sn_customerservice.customer_admin]
  • D. Partner [sn_customerservice.partner]
  • E. Consumer Agent [sn_customerservice.consumer_agent]
  • F. Customer case manager [sn_customerservice.customer_case_manager]

Answer: E


NEW QUESTION # 144
What are the types of units used to measure entitlements? (Choose two.)

  • A. Case
  • B. Hours
  • C. Cost
  • D. Contract

Answer: A,B

Explanation:
Entitlements are counted on a per unit basis. The Unit field on the Service Entitlement form defines the unit type, either cases or hours.
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/configure-csm-entitlements.html


NEW QUESTION # 145
The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

  • A. Chat
  • B. Social
  • C. Web
  • D. Email

Answer: C,D

Explanation:
Explanation


NEW QUESTION # 146
An Account Relationship is based on a defined account relationship type. Users with the System Administrator role can define two types of relationships:
Choose 2 answers

  • A. Account-to-account
  • B. Partner-to-customer
  • C. Customer-to-Consumer
  • D. Account-to-customer
  • E. Partner-to-account

Answer: A,E


NEW QUESTION # 147
Entitlements specify the level of service provided to customers.

  • A. False
  • B. True

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/concept/c_ContractsAndEntitlements.html


NEW QUESTION # 148
......

CIS-CSM Test Guide Online: https://www.practicevce.com/ServiceNow/CIS-CSM-practice-exam-dumps.html

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